Return Policy
Thank you for shopping at eBooks By C. Hightower. We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your eBook purchase, we offer a hassle-free return policy to ensure your peace of mind. Please review the following guidelines and procedures for returning an eBook.
1. eBook Return Eligibility:
1.1 Within 30 Days:
You may request a return within 30 days from the date of your eBook purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
1.2 Unread eBooks:
To be eligible for a return, the eBook must be in an unread and pristine condition, free from any annotations, markings, or alterations.
1.3 Original Purchase:
Only eBooks purchased directly from our website, eBooks By C. Hightower, are eligible for returns. If you purchased the eBook from a third-party platform, please contact the respective vendor for their return policies.
2. How to Initiate a Return:
To initiate a return, please follow these steps:
2.1 Contact Customer Support:
Send an email to our customer support team at support@ebooksbychightower.com or call [Your phone number]. Provide your order number, the eBook title you wish to return, and the reason for the return.
2.2 Wait for Approval:
Our customer support team will review your request and respond to you within 1-2 business days. If your return is approved, you will receive further instructions on how to proceed with the return.
3. Refunds:
3.1 eBook Purchase Price:
Once your return is received and approved, we will process a refund for the purchase price of the eBook using the original payment method. Please note that any applicable shipping fees are non-refundable.
3.2 Refund Processing Time:
The time it takes for the refund to be credited to your account may vary depending on your payment provider's policies. Please allow up to 5-10 business days for the refund to reflect on your statement.
4. Exchanges:
Unfortunately, we do not offer direct exchanges for eBooks. If you wish to exchange an eBook for another title, you must initiate a return for the original eBook and place a new order for the desired title separately.
5. Non-Returnable Items:
The following items are non-returnable:
5.1 Used or Read eBooks
5.2 Downloadable Digital Products (e.g., PDFs or audiobooks)
5.3 Promotional or Free eBooks
5.4 Gift Cards or Vouchers
6. Damaged or Defective eBooks:
In the rare event that you receive a damaged or defective eBook, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure you receive a replacement or a refund as appropriate.
7. Changes to the Return Policy:
We reserve the right to modify or update this Return Policy at any time. Any changes will be posted on this page with the updated date. By continuing to use our website and services, you agree to the terms outlined in the most recent version of this policy.
If you have any questions or concerns regarding our Return Policy, please don't hesitate to contact us at:
eBooks By C. Hightower
Email: support@ebooksbychightower.com
Phone:+12 34 56 789
Thank you for shopping with us, and we hope you enjoy your eBooks from eBooks By C. Hightower!
1. eBook Return Eligibility:
1.1 Within 30 Days:
You may request a return within 30 days from the date of your eBook purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
1.2 Unread eBooks:
To be eligible for a return, the eBook must be in an unread and pristine condition, free from any annotations, markings, or alterations.
1.3 Original Purchase:
Only eBooks purchased directly from our website, eBooks By C. Hightower, are eligible for returns. If you purchased the eBook from a third-party platform, please contact the respective vendor for their return policies.
2. How to Initiate a Return:
To initiate a return, please follow these steps:
2.1 Contact Customer Support:
Send an email to our customer support team at support@ebooksbychightower.com or call [Your phone number]. Provide your order number, the eBook title you wish to return, and the reason for the return.
2.2 Wait for Approval:
Our customer support team will review your request and respond to you within 1-2 business days. If your return is approved, you will receive further instructions on how to proceed with the return.
3. Refunds:
3.1 eBook Purchase Price:
Once your return is received and approved, we will process a refund for the purchase price of the eBook using the original payment method. Please note that any applicable shipping fees are non-refundable.
3.2 Refund Processing Time:
The time it takes for the refund to be credited to your account may vary depending on your payment provider's policies. Please allow up to 5-10 business days for the refund to reflect on your statement.
4. Exchanges:
Unfortunately, we do not offer direct exchanges for eBooks. If you wish to exchange an eBook for another title, you must initiate a return for the original eBook and place a new order for the desired title separately.
5. Non-Returnable Items:
The following items are non-returnable:
5.1 Used or Read eBooks
5.2 Downloadable Digital Products (e.g., PDFs or audiobooks)
5.3 Promotional or Free eBooks
5.4 Gift Cards or Vouchers
6. Damaged or Defective eBooks:
In the rare event that you receive a damaged or defective eBook, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure you receive a replacement or a refund as appropriate.
7. Changes to the Return Policy:
We reserve the right to modify or update this Return Policy at any time. Any changes will be posted on this page with the updated date. By continuing to use our website and services, you agree to the terms outlined in the most recent version of this policy.
If you have any questions or concerns regarding our Return Policy, please don't hesitate to contact us at:
eBooks By C. Hightower
Email: support@ebooksbychightower.com
Phone:+12 34 56 789
Thank you for shopping with us, and we hope you enjoy your eBooks from eBooks By C. Hightower!